Satisfaction Guaranteed

Patient Billing and Collections

Our Guarantee

Partnering with a new vendor to support your care of patients and your communities can feel risky. Our goal is to provide peace of mind and build trust as a hospital makes the decision to partner with us.

New customers are assured success with minimal risk through our 90-day satisfaction guarantee. After 90 days of service, if you are not completely satisfied, we will refund our fees.

Common Configurations

eXtended Care Program (XCP)

Reduce Bad Debt placements while engaging patients that have become unresponsive to your internal collection efforts. Our alternative strategy allows hospitals to screen for presumptive charity eligibility, send notifications of adjusted balances on qualified accounts, and escalate to agency engagement on non-qualifying accounts. The results: earlier payments without the high cost of bad debt and the associated damage to the patient-provider relationship.

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Flexible Business Office (XBO)

For hospitals that may need the resources of a fully staffed and professionally trained Contact Center, Encore Exchange offers the Flexible Business Office (XBO). Components may include comprehensive self-pay management from day 1 to 120. Propensity to pay analytics and segmentation strategies determine the most effecient outreach campaigns. IVR and live calls are powered by the latest dialer technologies. Patient Service Representatives are driven by a passion to connect with and help patients while emulating your culture.

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Patient Statements

Start small with a simple change to your patient statement process, one that can include payment options, pay plans, and communicates financial assistance policies to your patients. Reduce calls to your business office as patients self-serve online. In-house Print & Mail Center is fully owned and managed by us so that you receive the most responsive service and maintain greater control over patient communications.

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