Call Overflow Services

Revolutionize Patient Experiences with Call Overflow and Contact Center Services

In the fast-paced world of healthcare, staff shortages and complex patient journeys demand innovative solutions. Enter the Encore Exchange Contact Center—a dynamic hub of flexible and reliable resources, ensuring a seamless patient experience even in the face of internal resource challenges.

Our Call Overflow Teams, composed of highly skilled representatives, cater to community hospitals, larger health systems, and IDNs. Our rigorous hiring and training processes, including EHR system proficiency, mentor programs, and results-focused coaching, ensure that our teams seamlessly integrate with your operations.

Why choose Encore Exchange for Call Overflow and Contact Center Services?

Established and skilled workforce at your fingertips


Representatives equipped to mirror your processes, policies, and culture


Flexible staffing model adapting to changing patient volumes


Effortless implementation without draining IT resources


Volume-based pricing with no contingency fees

Elevate your patient experience with Encore Exchange—where innovation meets exceptional service.

Patient Payments

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