Patient-Guarantor Statements

Patient Payments

Flexible Statements Partner

Statements are often the first communication of the balance owed. To encourage payment and resolution, statements need to include a clear explanation of charges, options for payment, information on financial assistance, and contact details for questions. As an expert in patient communications and self-pay management, Encore Exchange leverages 50 years of experience to optimize patient statement management, balance resolution and revenue cycle integration.

Encore Exchange offers custom-designed statements, proprietary propensity-to-pay analysis, and in-house print and mailing operations for unmatched quality, on-time service, and improved collection rates at lower cost.

Robust statement design, development, and turn-key management services can include:

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Proprietary propensity-to-pay analytics to improve collection rates

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Clear, informative statements with payment plan offers tailored to each hospital’s standards and patient’s financial ability

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In-house printing and mailing guarantees consistent service, accountability, and responsive customer service

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Data and physical security ensure fully HIPAA compliant practices

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Pre-collection letter services collect patient revenue for hundreds of hospitals nationwide