fleXible Business Office  XBO

Patient Payments

Empower Your Patients,
Elevate Your Finances

In the era of increasing patient responsibility for out-of-pocket expenses, healthcare providers are seeking innovative solutions that not only prioritize patient needs but also elevate financial outcomes. That’s where Encore Exchange steps in, seamlessly blending cutting-edge patient payment technologies with personalized services to transform bill resolution into a stress-free experience.

The fleXible Business Office (XBO) platform revolutionizes the way healthcare expenses are managed. From determining eligibility for assistance to crafting customized payment plans, our platform goes beyond the ordinary, offering a suite of convenient payment options, including user-friendly mobile self-activation features.

At Encore Exchange, we believe in more than just financial transactions—we believe in creating lasting connections. Our platform supports providers in fostering a renewed relationship with patients, extending the excellence of care from the bedside to the financial realm. Elevate your patient experience, enhance financial results, and embark on a new era of healthcare excellence with Encore Exchange.

  • Analytics Driven Engagement Model

    Drive the proper outreach campaigns and maximize workflow efficiencies

     

  • PATIENT ENGAGEMENT HUB

    Deploy Patient Statements, eStatements, Email/Text reminders, IVR systems, Live Calls

     

  • PATIENT FRIENDLY BILLING 2.0

    Combine guarantor accounts, clearly explain the patient’s balance, and include pay plan offers

     

  • PAY PLAN MANAGEMENT

    Make healthcare more affordable and easier to resolve with monthly payment for all the patient’s accounts

     

  • IVR DIALER SYSTEMS

    Reach large numbers of patients with courteous messages that boost pay plan enrollment, payment activity, and self-service resolution

     

  • AUTOMATIC PAY PLAN SELF-ENROLLMENT

    Mobile, online, or by check – Make resolution easy for the patient, reduce calls to the hospital, and improve the patient experience

     

  • CONSUMER-CENTRIC PAYMENT PORTAL

    Provide access to tailored information and financial options expected by today’s healthcare consumer

     

  • PROFESSIONAL CONTACT CENTER SUPPORT

    Scale patient service resources to match hospital and community need; inbound and outbound calls

     

  • TEXT, EMAIL, OR PRINT/MAIL REMINDERS

    Provide information using patient’s preferred means of communication

     

  • PRESUMPTIVE CHARITY

    Identify patients unable to pay and adjust their balance with notification of the award of financial assistance

     

  • COLLECTION AGENCY IMPACT

    Bring cash, otherwise collected in bad debt, into the active AR, increasing cash flow and reducing fees

     

  • PERFORMANCE ANALYTICS & REPORTING

    Evaluate financial impact and provide high level of transparency to hospital leadership