
eXtended Care Program
A unique configuration of propensity to pay analytics, presumptive charity screening, and responsive communication technologies. Following internal billing and outreach efforts, XCP screens and engages patients with affordable options to resolve their balance. While supporting and promoting financial assistance policies, patients that need help can get help before being placed with an outside collection agency.
Screen for financial assistance
Presumptive charity scoring and screening to identify, qualify, and help those in need
Deploy text messages
Reach patients with convenient and interactive notifications to prompt action on a balance or initiate assistance screening
Encourage self-service
Interactive voice response (IVR) calls, mailed notifications and live support by trained financial assistance counselors
Engage with empathetic collections
Accredited staff ensure a patient experience focused on problem solving and dignity
Positioned at day 120 but before incurring the high cost and negative PR of traditional agency collections, the XCP is a non-disruptive program. The maximum duration of patient engagement is only 6-8 weeks. Whether you insource or outsource self-pay, implementation is simple, requiring minimal IT resources. Encore Exchange handles all the heavy lifting.
$0.50 per week subscription includes:
- Presumptive charity scoring
- Assessment of accounts based on your financial assistance policy
- Returned worklists of eligible accounts
- Outreach to patients via SMS text, interactive voice response (IVR), and mail
- Management of inbound patient calls to prequalify for financial assistance
- Empathetic collection agency letters and phone calls that respect your patients’ dignity and preserve your relationship
How far can 50 cents take you?
Measure the impact of the XCP for your community and your hospital’s bottom line.
PLATFORM OVERVIEW
THE EXTENDED CARE PROGRAM™ (XCP)
Financial care to match your clinical care.

Our experience speaks for itself
For almost 5 decades, hospitals have used Encore Exchange to improve collections, enhance the patient experience, and reduce bad debt. From rural and community hospitals to larger IDNs, solutions are configured for a focused impact while supplementing the organization’s existings resources.

$7 Billion
Collected in the active AR, reducing
Bad Debt, and keeping costs low.

50 years
Focused specifically on communications, self-pay & financial experiences.

125 Million Patients
Entrusted to Encore Exchange for communications and financial care.
Testimonials