Encore Exchange

Financial Treatment Patients Applaud

At Encore Exchange, patients have a financial experience that is personal, convenient, and affordable.

The best of patient-focused services and payment technology

We know your organization has invested in the best possible clinical experience for your patients. Encore Exchange is committed to follow that experience with a patient-friendly financial treatment unmatched with its convenience, simplicity, and affordability.

Through a consultative approach, Encore Exchange provides an affordable balance between insourcing and outsourcing. By complementing your existing infrastructure with enhanced processes and technology, we continually improve patient-pay outcomes year after year.

A fresh perspective on self-pay management from a single source

Flexible

Configure the best blend of insourcing and outsourcing with a scalable mix of technology and services

Affordable

Design the optimal solution with an open-ended subscriber agreement and digital communications to lower billing costs

Tech-Enabled

Modernize billing and payments with a proven foundation of analytics, communications, and technology

Consistent

Support the entire communications pathway with service and technology from one dedicated partner

Our Solutions

Patient Communications Pathway

Encore Exchange has developed its patient communications to be customized based on patient preferences, clearly communicate balances, and collect more payments earlier. With modern communication types, Encore Exchange offers print, phone, and digital options designed to yield more patient payment revenue.

Patient-Centric Service & Technology

Patients are responsible for an increasing amount of healthcare costs and Encore Exchange can help. Leveraging the power of advanced patient payment technology, the Encore Exchange team delivers a comprehensive solution that includes an assessment, pay plan offers, and consolidated billing.

Patient Billing and Collections

Patient Communications Pathway

The Encore Exchange solutions that have been trusted for almost 50 years to increase patient payments have been modernized to meet the demands of today’s patients and providers. The comprehensive communications infrastructure includes:

  • Customized, full-color statement services, including consolidated billing, pay plan offers, and multi-page detail bills
  • Professional contact center services with staff trained on each provider’s system, policies, culture and mission
  • Self-service patient portal for pay plan management and online billing
  • Digital notifications such as email and text
  • In-house design, print, and mail services
  • Collection agency engagement for late-stage outreach before bad debt placement

Patient Payments

Patient-Centric Service & Technology

Patients are responsible for an increasing amount of healthcare costs and Encore Exchange is here to help. Leveraging the power of advanced patient payment technology, the Encore Exchange team delivers a solution that is configured to increase patient payments while delivering a positive patient experience. The Encore Exchange solution includes:

  • Assessment: Propensity-to-pay analytics and presumptive charity determinations
  • Pay Plan Offers: Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay
  • Consolidation: Consolidated billing across services, facilities, and family accounts

Why Encore Exchange?

Southeast Hospital

“The scoring and segmentation strategies from Encore Exchange have increased the efficiency and effectiveness of our collection efforts while keeping our costs budget neutral.”

Director, Patient Accounts

Revenue Cycle Success

Northeast Hospital Network

“The attention to detail and the passion is amazing. From the staff in the mail room to those on the phones, everyone is committed to the company and the part they play to make it a success.”

Assoc. Vice President, Revenue Cycle

Patient service

Southern California Hospital

“We were able to cut collection costs in half and provide better customer service with Encore Exchange.”

Director, Patient Financial Services

Revenue cycle expert

Midwest Community Hospital

“We implemented Encore Exchange services within 30 days from the date the agreement was signed as a result of solid system integration and great teamwork.”

Director, Revenue Cycle