Service Pillar

Patient Billing and Collections

<img decoding="async" width="2121" height="1414" src="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections.jpg" alt="Patient Billing and Collections" title="Improve Revenue Cycle" srcset="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections.jpg 2121w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-1280x853.jpg 1280w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-980x653.jpg 980w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2121px, 100vw" class="wp-image-182" />

Patient Communications Pathway

The Encore Exchange solutions that have been trusted for almost 50 years to increase patient payments have been modernized to meet the demands of today’s patients and providers. The comprehensive communications infrastructure includes:

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Customized, full-color statement services, including consolidated billing, pay plan offers, and multi-page detail bills

N

Professional contact center services with staff trained on each provider’s system, policies, culture and mission

N

Self-service patient portal for pay plan management and online billing

N

Digital notifications such as email and text

N

In-house design, print, and mail services

N

Collection agency engagement for late-stage outreach before bad debt placement

Patient Payments

<img decoding="async" width="2120" height="1414" src="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments.jpg" alt="Patient Payments" title="Patient Payments" srcset="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments.jpg 2120w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-1280x854.jpg 1280w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-980x654.jpg 980w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2120px, 100vw" class="wp-image-184" />

Patient-Centric Service & Technology

Patients are responsible for an increasing amount of healthcare costs and Encore Exchange is here to help. Leveraging the power of advanced patient payment technology, the Encore Exchange team delivers a solution that is configured to increase patient payments while delivering a positive patient experience. The Encore Exchange solution includes:

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Assessment: Propensity-to-pay analytics and presumptive charity determinations

N

Pay Plan Offers: Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay

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Consolidation: Consolidated billing across services, facilities, and family accounts

Patient Payments

<img decoding="async" width="2120" height="1414" src="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments.jpg" alt="Patient Payments" title="Patient Payments" srcset="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments.jpg 2120w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-1280x854.jpg 1280w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-980x654.jpg 980w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Payments-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2120px, 100vw" class="wp-image-184" />

Patient Billing and Collections

<img decoding="async" width="2121" height="1414" src="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections.jpg" alt="Patient Billing and Collections" title="Improve Revenue Cycle" srcset="//encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections.jpg 2121w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-1280x853.jpg 1280w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-980x653.jpg 980w, //encoreexchange.com/wp-content/uploads/2019/09/Patient-Billing-and-Collections-480x320.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 2121px, 100vw" class="wp-image-182" />

Strategic Consulting Services

The Encore Exchange solutions that have been trusted for almost 50 years to increase patient payments have been modernized to meet the demands of today’s patients and providers. The comprehensive communications infrastructure includes:

N

Customized, full-color statement services, including consolidated billing, pay plan offers, and multi-page detail bills

N

Professional contact center services with staff trained on each provider’s system, policies, culture and mission

N

Self-service patient portal for pay plan management and online billing

N

Digital notifications such as email and text

N

In-house design, print, and mail services

N

Collection agency engagement for late-stage outreach before bad debt placement

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