Patient-Centric Service & Technology
Assessment: Propensity-to-pay analytics and presumptive charity determinations
Pay Plan Offers: Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay
Consolidation: Consolidated billing across services, facilities, and family accounts
Common Configurations
eXtended Care Program (XCP)
Reduce Bad Debt placements while engaging patients that have become unresponsive to your internal collection efforts. Our alternative strategy allows hospitals to screen for presumptive charity eligibility, send notifications of adjusted balances on qualified accounts, and escalate to agency engagement on non-qualifying accounts. The results: earlier payments without the high cost of bad debt and the associated damage to the patient-provider relationship.
Flexible Business Office (XBO)
For hospitals that may need the resources of a fully staffed and professionally trained Contact Center, Encore Exchange offers the Flexible Business Office (XBO). Components may include comprehensive self-pay management from day 1 to 120. Propensity to pay analytics and segmentation strategies determine the most effecient outreach campaigns. IVR and live calls are powered by the latest dialer technologies. Patient Service Representatives are driven by a passion to connect with and help patients while emulating your culture.
Patient Statements
Start small with a simple change to your patient statement process, one that can include payment options, pay plans, and communicates financial assistance policies to your patients. Reduce calls to your business office as patients self-serve online. In-house Print & Mail Center is fully owned and managed by us so that you receive the most responsive service and maintain greater control over patient communications.