2021  Revenue Cycle Summit

October 5th & 6th  |  Online  |  Info & Registration

Learn how MEDITECH’s strategy for analyzing your revenue cycle will help you to stay competitive and fiscally fit.

Happy Half Hour and Trivia

Tuesday at 4:15 PM

Thanks Everyone for Playing!

Contratulations to Emily Lohr and Samantha White, our trivia winners Tuesday afternoon.

This error message is only visible to WordPress admins
Error: There is no connected account for the user encore_exchange.

Healthcare’s long-awaited
alternative to traditional bad debt.

It may have taken a pandemic but 2020 has shed light on changes we needed to make. Changes as individuals, as care givers, as a workforce, as teachers and students, and even as revenue cycle leaders. And while new perspectives grew out of our response to crisis, many are here to stay.

One perspective that has been magnified is the understanding that patients need help affording their care, especially as economic woes continue. Relying on traditional collection strategies to manage patients with outstanding balances, is no longer relevant. An alternative is needed that maintains patient satisfaction scores while nurturing dialogue that resolves balances or identifies financial assistance.

Alternative Approach. Alternative Pricing.

Revolutionary Subscription Pricing

$0.50 per week per account.

No Contingency Fees

eXtended Care Program XCP

The XCP is unique configuration of propensity to pay analytics, presumptive charity screening, and responsive communication technologies. Following your organizations internal billing and outreach efforts, this solution screens and engages patients with affordable options to resolve their balance. By coordinating with hospital financial assistance policies, those that need help can get help before being placed with an outside collection agency.

Positioned at day 120 but before incurring the high cost and negative PR of traditional agency collections, XCP is a non-disruptive program. Whether you insource or outsource self-pay, the strategy is a simple implementation, requiring minimal IT resources. Encore Exchange handles all the heavy lifting.

$0.50 per week delivers:

  • Presumptive charity scoring
  • Assessment of accounts based on your FAP
  • Returned worklists of eligible accounts
  • Outreach to patients via SMS text, interactive voice response (IVR), and mail
  • Management of inbound patient calls to prequalify for financial assistance
  • Empathetic collection agency letters and phone calls that respect your patients’ dignity and preserve your relationship

Do you want to change your traditional use of bad debt, cut costs, and improve your patient relationships?

Request a free collections assessment to see if the XCP can provide value to your organization.


Accounts are assessed for presumptive charity qualification. Hospital remains in control of any adjustments as we identify and report accounts that should meet your financial assistance criteria.


Modern outreach and engagement via first-party SMS text message and IVR alerts. This initial communication notifies all patients of their outstanding balance as your organization’s final and courteous attempt to resolve their account.


Accounts are segmented into categories: those that you adjusted, those that require further qualification or assistance, and those that likely do not qualify for assistance. Workflows and custom communications optimize resource allocations and patient satisfaction.


Mailed correspondence advises patients of assistance options or adjustments to their balance, and provide direction for additional requirements that may be needed. Agency letters gently prompt unresponsive patients to take action while still nurturing dialogue.

Contact Us


7996 North Point Blvd Suite 200 Winston-Salem, NC 27106

Subscribe to our eNewsletter