Welcome to the Learning Exchange
A community of educators, subject matter experts, providers, and patients committed to sharing knowledge and ideas for a better healthcare experience.
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However, all content is reviewed and approved by the Learning Exchange Cohort, a group comprised of employee-owners, healthcare workers, and industry peers.
Explore our first Learning Exchange:
“The 5 Love Languages” for Improved Patient Connection
Whether in the delivery of clinical care or financial care to our patients, as healthcare professionals, we are called to the highest of missions: Love the patient.
In “The 5 Love Languages”, best selling author Gary Chapman reveals the different languages each of us uses to give and receive love. When two people are speaking different love languages, our efforts can fall flat, no matter our best intentions.
In a 5-part video series, we explore the 5 Love Languages and explain how they can be applied to patient interactions. You will learn how to speak each language to patients to ensure they are receiving and feeling your love for them.
Take the patient experience to the next level. Providing thoughtful and professional service is what makes you good at your job. Loving the patient will make you great.
“I love it! I’ve read Gary Chapman’s book and really appreciated it. I’ve never thought about applying these principles to the collection process. Well done!”
“WOW!! This is fantastic and well done. Great information in a short period of time and great examples how it can be used on patient calls —speaking the phrases, sentences, and words to say. Overall: FANTASTIC. “
The 5 Love Languages: The Secret to Love that Lasts
By Gary Chapman
|GARY CHAPMAN–author, speaker, counselor–has a passion for people and for helping them form lasting relationships. He is the #1 bestselling author of The 5 Love Languages series and director of Marriage and Family Life Consultants, Inc. Gary travels the world presenting seminars, and his radio programs air on more than 400 stations. For more information visit his website at www.5lovelanguages.com.||
Stay tuned for future events.
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