Learning Exchange

Welcome to the Learning Exchange

A community of educators, subject matter experts, providers, and patients committed to sharing knowledge and ideas for a better healthcare experience.

Join the Exchange!

Subscribe to access learning opportunities and educational events. In addition to your access, you’ll get priority registration and discounts to specialized content and experiences throughout the year. We promise not to abuse your privacy or spam your inbox with solicitations. All content through the Learning Exchange is required to be of an educational nature. Paid sponsorship is prohibited.

Full disclosure, some content is developed and presented by Encore Exchange or our partners.
However, all content is reviewed and approved by the Learning Exchange Cohort, a group comprised of employee-owners, healthcare workers, and industry peers.

Explore our first Learning Exchange:

“The 5 Love Languages” for Improved Patient Connection

Whether in the delivery of clinical care or financial care to our patients, as healthcare professionals, we are called to the highest of missions: Love the patient.

In “The 5 Love Languages”, best selling author Gary Chapman reveals the different languages each of us uses to give and receive love. When two people are speaking different love languages, our efforts can fall flat, no matter our best intentions.

In a 5-part video series, we explore the 5 Love Languages and explain how they can be applied to patient interactions. You will learn how to speak each language to patients to ensure they are receiving and feeling your love for them.

Take the patient experience to the next level. Providing thoughtful and professional service is what makes you good at your job. Loving the patient will make you great.

  • “Encore Exchange/CCi just works. I tell everybody, it is the only revenue cycle solution I have had that consistently performs the way it's supposed to.”

     

    Jeff Sherman

    Director, Patient Access & Patient Financial Services

    Tallahassee Memorial HealthCare

  • “We implemented Encore Exchange services within 30 days from the date the agreement was signed as a result of solid system integration and great teamwork.”

     

     

     

    Director, Revenue Cycle

    A Midwest Community Hospital

  • “The scoring and segmentation strategies from Encore Exchange have increased the efficiency and effectiveness of our collection efforts while keeping our costs budget neutral.”

    Director

    Patient Accounts

  • “The attention to detail and the passion is amazing. From the staff in the mail room to those on the phones, everyone is committed to the company and the part they play to make it a success.”

    Assoc. Vice President

    Revenue Cycle

  • “The attention to detail and the passion is amazing. From the staff in the mail room to those on the phones, everyone is committed to the company and the part they play to make it a success.”

    Assoc. Vice President

    Revenue Cycle

  • “We were able to cut collection costs in half and provide better customer service with Encore Exchange.”

     

     

    Director

    Patient Financial Services

The 5 Love Languages: The Secret to Love that Lasts

The 5 Love Languages: The Secret to Love that Lasts

By Gary Chapman

GARY CHAPMAN–author, speaker, counselor–has a passion for people and for helping them form lasting relationships. He is the #1 bestselling author of The 5 Love Languages series and director of Marriage and Family Life Consultants, Inc. Gary travels the world presenting seminars, and his radio programs air on more than 400 stations. For more information visit his website at www.5lovelanguages.com.

Available on Amazon

Events

Stay tuned for future events.

Additional Resources

From Our Blog

Recommended Financial Care for Patients During COVID-19

Recommended Financial Care for Patients During COVID-19

Next steps for handling patient collections As we continue to monitor state and Federal updates, we know what a difficult time this is for hospitals and their patients. We appreciate the incredible efforts of your staff to provide clinical care to our communities. As...

Encore Exchange COVID-19 Coronavirus Update

Encore Exchange COVID-19 Coronavirus Update

As your hospital and our nation responds to the Coronavirus COVID-19 pandemic, we want you to know we are doing our part to help flatten the curve. Participating in the public health response is our top priority and we are taking necessary precautions to help minimize...