Learning Exchange

Welcome to the Learning Exchange

A community of educators, subject matter experts, providers, and patients committed to sharing knowledge and ideas for a better healthcare experience.

Join the Exchange!

Subscribe to access learning opportunities and educational events. In addition to your access, you’ll get priority registration and discounts to specialized content and experiences throughout the year. We promise not to abuse your privacy or spam your inbox with solicitations. All content through the Learning Exchange is required to be of an educational nature. Paid sponsorship is prohibited.

Full disclosure, some content is developed and presented by Encore Exchange or our partners.
However, all content is reviewed and approved by the Learning Exchange Cohort, a group comprised of employee-owners, healthcare workers, and industry peers.

Explore our first Learning Exchange:

“The 5 Love Languages” for Improved Patient Connection

Whether in the delivery of clinical care or financial care to our patients, as healthcare professionals, we are called to the highest of missions: Love the patient.

In “The 5 Love Languages”, best selling author Gary Chapman reveals the different languages each of us uses to give and receive love. When two people are speaking different love languages, our efforts can fall flat, no matter our best intentions.

In a 5-part video series, we explore the 5 Love Languages and explain how they can be applied to patient interactions. You will learn how to speak each language to patients to ensure they are receiving and feeling your love for them.

Take the patient experience to the next level. Providing thoughtful and professional service is what makes you good at your job. Loving the patient will make you great.

  • “I love it! I’ve read Gary Chapman’s book and really appreciated it. I’ve never thought about applying these principles to the collection process. Well done!”

    Bob Ondrizek
    Patient Financial Services Director
    Lompoc Valley Medical Center

  • “WOW!! This is fantastic and well done. Great information in a short period of time and great examples how it can be used on patient calls —speaking the phrases, sentences, and words to say. Overall: FANTASTIC. “

    Kathy Peterson
    Assoc. Vice President of Revenue Cycle
    UVM Health Network

The 5 Love Languages: The Secret to Love that Lasts

The 5 Love Languages: The Secret to Love that Lasts

By Gary Chapman

GARY CHAPMAN–author, speaker, counselor–has a passion for people and for helping them form lasting relationships. He is the #1 bestselling author of The 5 Love Languages series and director of Marriage and Family Life Consultants, Inc. Gary travels the world presenting seminars, and his radio programs air on more than 400 stations. For more information visit his website at www.5lovelanguages.com.

Available on Amazon

Events

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Additional Resources

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