Financial treatment patients applaud

Give patients a financial experience that matches the clinical care you deliver.
Encore Exchange believes that a patient’s financial treatment should be personal, easily understood, and present convenient and affordable payment options. Integrated with the best of patient-centric services and technology, these principles allow hospitals to bend the cost curve while complementing existing infrastructure and resources.

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Our experience speaks for itself

For almost 5 decades, hospitals have used Encore Exchange to improve collections, enhance the patient experience, and reduce bad debt. From rural and community hospitals to larger IDNs, solutions are configured for a focused impact while supplementing the organization’s existings resources.

$7 Billion

Collected in the active AR, reducing
Bad Debt, and keeping costs low.

48 years

Focused specifically on communications, self-pay  & financial experiences.

125 Million Patients

Entrusted to Encore Exchange for communications and financial care.

PLATFORM OVERVIEW

THE FLEXIBLE BUSINESS OFFICE™ (XBO) MODEL

Designed for Change and Flexibility.

Solutions

The XBO platform is built on a foundation of proven patient communications, analytics, and technology. With infinite flexibility, revenue cycle leaders can achieve an affordable balance of insourced and outsourced services, leveraging the technology and services they need to help patients resolve their balance. Four common configurations are used at a variety of organizations across the U.S.

EBO

 

Extended Business Office services provides a comprehensive self-pay experience that your patients appreciate

 

BAD DEBT ALTERNATIVE

 

Engage unresponsive patients without the high costs and negative impact of traditional Bad Debt referral

XBO

 

The Flexible Business Office augments your staff with tools and technology for greater performance and financial care

PATIENT STATEMENTS

 

Improve communications and introduce effective designs that give patients accurate and actionable information

The Flexible Business Office (XBO) platform comprises all the tools, technologies, and services your organization needs to maximize patient collections while ensuring a highly satisfying patient experience. Infinitely flexible, the XBO can be configured to include as many or as few of the tools your hospital needs.

Contact us to discuss a custom configuration that may best complement your goals and the needs of your community.

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Testimonials

They say it better than we can…

  • “Encore Exchange/CCi just works. I tell everybody, it is the only revenue cycle solution I have had that consistently performs the way it's supposed to.”

     

    Jeff Sherman

    Director, Patient Access & Patient Financial Services

    Tallahassee Memorial HealthCare

  • “We implemented Encore Exchange services within 30 days from the date the agreement was signed as a result of solid system integration and great teamwork.”

     

     

     

    Director, Revenue Cycle

    A Midwest Community Hospital

  • “The scoring and segmentation strategies from Encore Exchange have increased the efficiency and effectiveness of our collection efforts while keeping our costs budget neutral.”

    Director

    Patient Accounts

  • “The attention to detail and the passion is amazing. From the staff in the mail room to those on the phones, everyone is committed to the company and the part they play to make it a success.”

    Assoc. Vice President

    Revenue Cycle

  • “The attention to detail and the passion is amazing. From the staff in the mail room to those on the phones, everyone is committed to the company and the part they play to make it a success.”

    Assoc. Vice President

    Revenue Cycle

  • “We were able to cut collection costs in half and provide better customer service with Encore Exchange.”

     

     

    Director

    Patient Financial Services

Time is valuable, lets not waste it…

We don’t believe in forcing a solution that is not a good fit. If you need to affect change in your revenue cycle, patient communications, or financial experience, let’s have a dialogue to see what makes sense for your organization and your patient community.

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