Financial Treatment Patients Applaud
At Encore Exchange, patients have a financial experience that is personal, convenient, and affordable.
The best of patient-focused services and payment technology
We know your organization has invested in the best possible clinical experience for your patients. Encore Exchange is committed to follow that experience with a patient-friendly financial treatment unmatched with its convenience, simplicity, and affordability.
Through a consultative approach, Encore Exchange provides an affordable balance between insourcing and outsourcing. By complementing your existing infrastructure with enhanced processes and technology, we continually improve patient-pay outcomes year after year.
A fresh perspective on self-pay management from a single source
Flexible
Configure the best blend of insourcing and outsourcing with a scalable mix of technology and services
Affordable
Design the optimal solution with an open-ended subscriber agreement and digital communications to lower billing costs
Tech-Enabled
Modernize billing and payments with a proven foundation of analytics, communications, and technology
Consistent
Support the entire communications pathway with service and technology from one dedicated partner
Our Solutions
Patient Communications Pathway
Encore Exchange has developed its patient communications to be customized based on patient preferences, clearly communicate balances, and collect more payments earlier. With modern communication types, Encore Exchange offers print, phone, and digital options designed to yield more patient payment revenue.
Patient-Centric Service & Technology
Patients are responsible for an increasing amount of healthcare costs and Encore Exchange can help. Leveraging the power of advanced patient payment technology, the Encore Exchange team delivers a comprehensive solution that includes an assessment, pay plan offers, and consolidated billing.
Patient Communications Pathway
The Encore Exchange solutions that have been trusted for almost 50 years to increase patient payments have been modernized to meet the demands of today’s patients and providers. The comprehensive communications infrastructure includes:
- Customized, full-color statement services, including consolidated billing, pay plan offers, and multi-page detail bills
- Professional contact center services with staff trained on each provider’s system, policies, culture and mission
- Self-service patient portal for pay plan management and online billing
- Digital notifications such as email and text
- In-house design, print, and mail services
- Collection agency engagement for late-stage outreach before bad debt placement
Patient-Centric Service & Technology
Patients are responsible for an increasing amount of healthcare costs and Encore Exchange is here to help. Leveraging the power of advanced patient payment technology, the Encore Exchange team delivers a solution that is configured to increase patient payments while delivering a positive patient experience. The Encore Exchange solution includes:
- Assessment: Propensity-to-pay analytics and presumptive charity determinations
- Pay Plan Offers: Proactive payment plan offers that are customized, based on choice, ability, and likelihood to pay
- Consolidation: Consolidated billing across services, facilities, and family accounts