Flexible Business Office

Patient Payments

The Flexible Business Office XBO

As patients become increasingly responsible for rising out-of-pocket
expenses, providers need patient-centric options that include flexibility and high touch support to enhance patient relationships and achieve financial results. Encore Exchange combines the power of advanced patient payment technologies with services to engage patients in the resolution of a bill before it becomes a hardship. The XBO platform consolidates healthcare expenses, determines eligibility for assistance, offers tailored payment plans and provides convenient payment options including mobile-friendly self-activation features.

Encore Exchange supports providers in forging a new relationship with patients by creating a financial experience that extends excellent care beyond the bedside.

Patient Payments
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  • Analytics Driven Engagement Model

    Drive the proper outreach campaigns and maximize workflow efficiencies

     

  • PATIENT ENGAGEMENT HUB

    Deploy Patient Statements, eStatements, Email/Text reminders, IVR systems, Live Calls

     

  • PATIENT FRIENDLY BILLING 2.0

    Combine guarantor accounts, clearly explain the patient’s balance, and include pay plan offers

     

  • PAY PLAN MANAGEMENT

    Make healthcare more affordable and easier to resolve with monthly payment for all the patient’s accounts

     

  • IVR DIALER SYSTEMS

    Reach large numbers of patients with courteous messages that boost pay plan enrollment, payment activity, and self-service resolution

     

  • AUTOMATIC PAY PLAN SELF-ENROLLMENT

    Mobile, online, or by check – Make resolution easy for the patient, reduce calls to the hospital, and improve the patient experience

     

  • CONSUMER-CENTRIC PAYMENT PORTAL

    Provide access to tailored information and financial options expected by today’s healthcare consumer

     

  • PROFESSIONAL CONTACT CENTER SUPPORT

    Scale patient service resources to match hospital and community need; inbound and outbound calls

     

  • TEXT, EMAIL, OR PRINT/MAIL REMINDERS

    Provide information using patient’s preferred means of communication

     

  • PRESUMPTIVE CHARITY

    Identify patients unable to pay and adjust their balance with notification of the award of financial assistance

     

  • COLLECTION AGENCY IMPACT

    Bring cash, otherwise collected in bad debt, into the active AR, increasing cash flow and reducing fees

     

  • PERFORMANCE ANALYTICS & REPORTING

    Evaluate financial impact and provide high level of transparency to hospital leadership